FAQs
FAQS
Frequently asked Question & Answers Here
How is JPMD.ai different from J.P. Morgan?
While they manage money, we manage your most valuable asset: your customer's voice. JPMD.ai is a specialized AI Call Automation firm based in Gurnee, IL, focused strictly on voice-to-text intelligence for local service industries.
Will this actually work with my CRM?
Yes. We specialize in custom API hooks. Whether you use Shop-Ware, ServiceTitan, or a custom build, our goal is zero data entry for your front desk.
Does it sound like a robot?
No. We use advanced Natural Language Processing (NLP) that mimics human cadence. Callers aren't "trapped" in a menu; they are engaged in a conversation that creates a high-quality transcription.
What happens when a customer calls and no one answers?
When a call comes into your business and is missed, Relay automatically steps in.
- If no voicemail is left, Relay logs the missed call in your dashboard and sends an automated, customizable text message to the caller within 2 minutes, such as: “Sorry we missed your call—how can we help?”
- When the customer replies, your team is instantly alerted so they can respond and continue the conversation.
- If a voicemail is left, Relay captures it, transcribes it into text, analyzes the message, and determines its priority based on sentiment, urgency, and intent. Your team is alerted with the transcription, priority level, and suggested next actions—so they know exactly how to respond.
How does Relay decide which calls and messages are high priority?
Relay uses AI to analyze both voicemails and inbound text messages to determine urgency and intent.
Messages are categorized as High, Medium, or Low Priority based on:
- Buying signals and hot-lead language
- Requests for pricing, availability, or immediate service
- Keywords such as lawyer, attorney general, BBB, Better Business Bureau, fraud, and similar escalation terms
- Emotional cues and tone analysis in voicemails, including urgency, stress, or frustration
High-priority conversations are clearly highlighted in the dashboard and immediately surfaced to your team so urgent leads and potential issues are addressed first.
This prioritization helps businesses respond faster, close more deals, and stay compliant.
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